Dr. Richard “Rick” Brinkman

Dealing with Difficult People

Bringing Out the Best in Others

This program is based on the best selling book Dealing with Difficult People : 24 lessons for Bringing Out the Best in Everyone (McGraw-Hill) co-authored by Dr. Rick Brinkman and Dr. Rick Kirschner. Dr. Brinkman says, “Communication is like a phone number, you need all the correct digits and in the right order.” Dr. Rick will share his proven strategies to handle: Whining, Negativity, Attacks, Tantrums, Snipers, Know-it-Alls, Think-They- Know-it-Alls, as well as Yes, Maybe and Nothing people.   Dr. Brinkman teaches Conscious Communication® which is based on the belief that good communication skills are the foundation of all relationships and the lifeblood of effective leadership, teamwork, and service.  The examples and practical skills in this seminar will immediately transform behaviors that used to strain all relationships, both business and personal!  It will even include special contexts like email communications, the phone and meetings (both in person and virtual).   And with Dr. Brinkman`s trademark Educating through Entertainment style of standup comedy and story telling you will have fun doing it.


Dr. Rick Brinkman is the developer of Conscious Communication® seminars and the principal of Rick Brinkman Productions, Inc. He has performed over 4000 programs in 18 countries. In addition, he is co-author of numerous books including the international bestseller, Dealing With People You Can`t Stand: How to Bring Out the Best in People at Their Worst, which has been translated into 25 languages and sold over 2 million copies. He co-authored Life by Design and Dealing With Relatives, also published by McGraw-Hill. He is the sole author of Dealing with Meetings You Can’t Stand, Meet Less and Do More. He has developed the online course, Conscious Communication University with 7 hours of entertaining video and interactive training.

In 1988 Dr. Brinkman was one of only 15 people the Tom Peters group approved to do the public excellence seminars. He is frequently used by media as a communication expert and has been featured by CNN, The Wall Street Journal, and Oprah magazine. His clients have included Pepsico, LucasFilm, IBM, the VA, the Astronaut Crops, the FBI and Sony Pictures.