Dr. Marcia Reynolds
How Leaders Turn Conversations into Mind-Changing Events
With Dr. Marcia Reynolds
Leaders often face the challenge of helping employees see things differently. Helping others see their blind spots, gaps in logic, and barriers to change means you have to challenge how they think. You can’t tell them to think differently and expect results. You have to listen in a specific way to know what questions to ask that will breakthrough their mental frames. If done the right way, there is a moment in the conversation that changes everything. The employee sees their blind spots and what they are capable of doing and being more than they thought before. He or she always remembers the leader who had the courage to help them see. This powerful session will help leaders create breakthrough moments in their performance and development conversations, opening the minds of the people they work with.
Dr. Marcia Reynolds has coached and trained leaders in 35 countries on leadership, emotional intelligence, and transformational coaching. She is the training director for the Pyramid Coaching Institute and teaches for coaching schools in Russia and China. She is the author of 3 award-winning books, The Discomfort Zone: How Leaders Turn Difficult Conversations into Breakthroughs, Wander Woman, and Outsmart Your Brain. Her doctorate is in organizational psychology with an emphasis on retaining and growing high achievers in the workplace.